Privacy Policy

Introduction

got11 ("we", "us", or "our") operates the online gaming platform accessible at got11.club. We are committed to protecting the privacy and security of every user who registers, browses, or plays on our platform. This Privacy Policy describes how we collect, process, store, and share information about you when you use our services.

By accessing or using got11, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of our platform immediately. We encourage you to review this document periodically, as we may update it to reflect changes in our practices or applicable laws.

Information We Collect

We collect several categories of information to provide, maintain, and improve our services. The types of information we collect depend on how you interact with got11.

Personal Identification Information

• Full name and date of birth (for age verification — must be 21 or older)
• Email address and mobile phone number registered on the platform
• National ID (NID), passport, or other government-issued identification documents submitted for KYC verification
• Residential address including city and district within Bangladesh
• Profile photograph if submitted voluntarily during account setup

Financial and Transaction Information

• Payment method details including bKash, Nagad, Rocket, and Upay mobile banking numbers used for deposits and withdrawals
• Transaction history including deposit amounts, withdrawal requests, bonus usage, and game wager records
• Bank account information where applicable (Dutch-Bangla Bank, City Bank, BRAC Bank, or similar)

Technical and Usage Data

• IP address, device type, operating system, and browser version
• Pages visited, session duration, click patterns, and game activity logs on our platform
• Geolocation data (approximate location derived from IP address to comply with regional access restrictions)

How We Use Your Information

The information we collect is used exclusively to operate and improve our platform, meet legal obligations, and serve you better. We do not sell your personal data to third parties for marketing purposes. The specific ways in which your data may be used include:

• Creating and managing your got11 account, including identity verification and KYC compliance
• Processing deposits and withdrawals through bKash, Nagad, Rocket, and other supported payment channels
• Delivering customer support via email and resolving account-related queries promptly
• Sending transactional communications such as deposit confirmations, withdrawal status updates, and security alerts
• Personalising your gaming experience by recommending cricket betting markets, slots, or live casino games based on your activity
• Detecting, preventing, and investigating fraudulent activity, money laundering, and other unlawful behaviour

We process your data only when we have a lawful basis to do so — namely, to perform our contractual obligations to you, to comply with applicable legal requirements, or where you have given your informed consent.

Sharing Your Information

got11 does not share, sell, rent, or trade your personal information with third parties for their marketing or commercial purposes. However, we may share your information in the following limited circumstances:

• Service providers: payment processors (bKash, Nagad, Rocket) and technical infrastructure vendors who process data on our behalf under strict confidentiality agreements
• Legal authorities: when required by law, court order, or government regulation, or to protect the rights and safety of got11, its staff, or its users
• Anti-fraud and compliance partners: specialist fraud prevention and responsible gaming compliance organisations where disclosure is necessary
• Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity under equivalent privacy protections

In every case where sharing is necessary, we apply the principle of minimum necessary disclosure — sharing only the data strictly required for the stated purpose.

Cookies and Tracking Technologies

got11 uses cookies and similar technologies to make our platform work correctly and to understand how you use it. A cookie is a small text file stored on your device when you visit our site. We use the following categories of cookies:

Types of Cookies We Use

• Strictly necessary cookies: required for the platform to function, including session management, login state, and security tokens — these cannot be disabled
• Functional cookies: remember your preferences such as language selection and display settings to personalise your experience
• Analytics cookies: anonymised usage statistics that help us understand which pages and games are most popular, so we can improve the platform

You can control or delete cookies through your mobile browser settings. Note that disabling strictly necessary cookies may prevent you from accessing some features of got11. Our platform does not respond to "Do Not Track" browser signals at this time.

Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable legal, regulatory, or contractual obligations. The retention period varies depending on the type of data and its purpose:

Account and KYC data is typically retained for a minimum of five years following account closure to meet anti-money-laundering (AML) obligations. Transaction records are retained for at least five years. Analytical usage data is anonymised within 12 months. If you close your account and request erasure, we will delete or anonymise your data as soon as our legal retention obligations allow.

Data Security

got11 employs robust technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, and destruction. Our security infrastructure includes:

While we apply industry-standard security practices, no system is completely immune to risk. We encourage you to use a strong, unique password for your got11 account and to enable any additional security features offered through your account settings. If you suspect unauthorised access to your account, contact us immediately at [email protected].

Your Rights Over Your Personal Data

As a got11 user, you have meaningful rights over your personal data. We are committed to honouring these rights promptly and transparently. Your rights include:

• Right of access: you may request a copy of all personal data we hold about you, free of charge, within a reasonable timeframe
• Right of rectification: if any information we hold about you is inaccurate or incomplete, you may request correction at any time via your account settings or by contacting support
• Right of erasure: subject to our legal retention obligations, you may request deletion of your account and personal data
• Right to restrict processing: you may ask us to limit how we use your data in certain circumstances, for example while a correction request is under review
• Right to withdraw consent: where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact our privacy team by email at [email protected]. We will respond to all valid requests within 30 days. We may need to verify your identity before processing your request to protect your account's security.

Children's Privacy

got11 is strictly an adults-only platform. Our services are not directed at, and are not intended for, any individual under the age of 21. We do not knowingly collect personal information from persons under 21 years of age.

If we become aware that we have inadvertently collected personal data from someone under 21, we will take immediate steps to delete that data from our records. If you believe a minor has registered on our platform, please notify us immediately at [email protected].

Third-Party Links

Our platform may, on occasion, reference or display information related to third-party payment providers such as bKash, Nagad, or Rocket. got11 is not responsible for the privacy practices or content of any external websites or services. When you interact with a third-party payment gateway to complete a deposit or withdrawal, that provider's own privacy policy governs the data they collect. We encourage you to read the privacy policies of any third-party services you use in connection with got11.

Changes to This Privacy Policy

got11 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date shown at the top of this page and, where appropriate, notify registered users by email or via an in-platform notification. The revised policy will take effect from the date it is published on this page.

Your continued use of got11 following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you should stop using the platform and may request deletion of your account by contacting [email protected].

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way got11 handles your personal data, please do not hesitate to contact our dedicated privacy team. We are committed to addressing your enquiries within 30 days of receipt.

Email: [email protected] — available in English. Response time: within 30 days for data rights requests, and within 3 business days for general support queries.