Terms & Conditions

1. Introduction

Welcome to got11, Bangladesh's trusted online gaming and sports betting platform. These Terms & Conditions govern your use of got11's website, mobile interface, and all associated services. By registering an account or placing a bet, you confirm that you have read, understood, and agreed to these terms in their entirety.

got11 reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the platform following any changes constitutes your acceptance of the revised terms. We encourage all users to review this page periodically to stay informed of any updates.

2. Eligibility

To use got11's services, you must meet the following eligibility criteria. got11 strictly enforces these requirements to comply with responsible gaming principles and applicable law.

• You must be at least 21 years of age. got11 is a 21+ only platform. Underage gambling is strictly prohibited.
• You must be a legal resident or citizen permitted to access online gaming services in your jurisdiction. It is your sole responsibility to verify whether online gaming is lawful in your region.
• You must not be on any self-exclusion list maintained by got11 or any affiliated responsible gaming program.
• You must register and use only one personal account. Multiple accounts per individual are strictly prohibited and may result in permanent suspension without refund.

3. Account Registration

All users must complete the registration process to access got11's full range of games and betting markets. During registration, you are required to provide accurate, complete, and up-to-date personal information. got11 may conduct identity verification (KYC) at any stage of your account lifecycle.

• You must provide a valid phone number and email address. Providing false or misleading information is grounds for immediate account closure.
• Account credentials (username and password) are your responsibility. Do not share your login details with any third party. got11 is not liable for losses resulting from unauthorized account access caused by your own negligence.
• You must promptly notify got11's support team if you suspect unauthorized access to your account. Contact us at [email protected].
• got11 reserves the right to refuse registration or close any account at its sole discretion, including accounts found to be in breach of these Terms & Conditions.

Once your account is verified and active, you may access cricket betting, live casino, slots, crash games, and all other available markets on got11. All activity is logged under Bangladesh Standard Time (BST, UTC+6).

4. Deposits and Withdrawals

got11 supports deposits and withdrawals via locally trusted payment methods. All financial transactions on the platform are conducted in Bangladeshi Taka (BDT). The following conditions apply to all financial activity on your account.

• Accepted deposit methods include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other supported channels. Minimum deposit amounts may vary by method.
• Withdrawals are processed to the same payment method used for the original deposit wherever possible. got11 reserves the right to request additional verification documents before processing any withdrawal.
• Funds deposited on the platform must not be used for purposes other than gaming. Using got11 as a payment processing vehicle or for money transfers is strictly prohibited.
• Withdrawal processing times vary between 24 to 72 hours depending on your payment method and account verification status. got11 is not responsible for delays caused by your bank or mobile money provider.

got11 reserves the right to conduct anti-money laundering (AML) checks on any transaction. Suspicious financial activity will be reported in accordance with applicable regulations, and implicated accounts may be frozen pending investigation.

5. Bonuses and Promotions

got11 regularly offers bonuses, free spins, cashback rewards, and promotional campaigns to eligible players. All bonus offers are subject to the following conditions and any additional terms stated in the specific promotion.

• Bonus funds are subject to wagering requirements before withdrawal. The applicable rollover multiplier will be clearly stated on each promotion page. Failing to meet rollover conditions will result in forfeiture of the bonus and any winnings derived from it.
• Each bonus offer is valid for one account only. Attempting to claim the same promotion via multiple accounts constitutes abuse and will result in all associated accounts being permanently suspended.
• got11 reserves the right to withdraw or alter any promotion at any time without prior notice. Players who have already opted in and partially met the wagering requirements will be assessed on a case-by-case basis.
• Welcome bonuses apply to first-time depositors only. Seasonal promotions tied to events such as BPL, IPL, T20 World Cup, Eid, or Pohela Boishakh have their own specific terms and expiry dates as published on the platform.

6. Betting Rules

All bets placed on got11 are subject to the following general betting rules. Specific sports, games, or event types may be governed by additional rules available within each product section.

• All bets are final once confirmed. got11 will not accept requests to cancel or modify a bet after it has been placed, except in cases of verified technical errors on our side.
• In the event of an obvious pricing or odds error, got11 reserves the right to void the affected bets and refund the stake amount. This decision rests solely with got11's risk management team.
• got11 reserves the right to limit or restrict the maximum bet amount per market, per event, or per player at its sole discretion, particularly for professional or advantage players.

7. Responsible Gaming

got11 is committed to promoting responsible gaming among all users. We strongly believe that gaming should be a form of entertainment, not a financial strategy or a means of escaping personal difficulties. Players aged 21 and above may access our platform, and we encourage all members to set personal limits and play within their means.

• You may request a self-exclusion or cooling-off period by contacting our support team at [email protected]. Self-exclusion requests are typically processed within 24 hours.
• got11 offers voluntary deposit limits to help players control their spending. You may set daily, weekly, or monthly deposit caps through your account settings or by contacting support.
• If you believe your gaming habits are becoming problematic, please reach out to our support team immediately. We are here to help and will treat your request with full confidentiality and care.

8. Prohibited Activities

The following activities are strictly prohibited on got11's platform and may result in immediate account suspension, forfeiture of funds, and legal action where applicable.

• Collusion with other players, match-fixing, or any form of coordinated advantage play intended to defraud got11 or other users.
• Using automated bots, scripts, or software tools to interact with the platform in any way that provides an unfair advantage or bypasses normal user interaction.
• Any attempt to launder money, obscure the origins of funds, or exploit got11's payment systems for any purpose other than legitimate gaming activity.
• Registering an account on behalf of another person, or allowing a third party to operate your account. Account access must be personal and non-transferable at all times.

9. Limitation of Liability

got11 makes no representations or warranties that the platform will be error-free, uninterrupted, or free from viruses or other harmful components. Access to the platform is provided on an "as-is" basis without warranty of any kind, express or implied. got11 shall not be liable for any financial loss arising from platform downtime, data errors, or technical faults beyond its reasonable control.

To the maximum extent permitted by applicable law, got11's total aggregate liability to any player for any claim arising from use of the platform shall not exceed the total net deposits made by that player within the preceding 30 days.

10. Termination of Account

You may close your got11 account at any time by submitting a written request to [email protected]. Upon closure, any remaining balance will be refunded to your verified payment method, subject to outstanding wagering requirements on any active bonus.

got11 reserves the right to terminate any account without notice if it determines that the account has been used in violation of these Terms & Conditions, applicable law, or in a manner that is harmful to the platform, other users, or third parties.

11. Governing Law

These Terms & Conditions are governed by and construed in accordance with applicable laws. Any disputes arising from the use of got11's platform that cannot be resolved amicably shall be referred to the appropriate jurisdiction. got11 operates as a safe and reliable platform with SSL encryption and fair play principles applied across all its gaming products.

12. Amendments to These Terms

got11 may revise these Terms & Conditions periodically to reflect changes in our services, applicable law, or operational requirements. The revised version will be published on this page with an updated effective date. Your continued use of the platform after any revision constitutes your agreement to the updated terms. If you disagree with any changes, please discontinue use of the platform and contact our support team to close your account.